Tips for initial contact with customers

Today, our company has a middle-aged man who is about forty years old. He has a briefcase in his hand. The drums should be samples or materials. Said to look for procurement, I introduced him to the procurement, I thought that the salesman of such a high age, the experience must be rich, just sit down and listen to his conversation with the purchase. But I was wrong, their conversation was a failure, and the final purchase had no choice but to tell him that there is still something to do in the future. When I sent him out, I saw that his wrinkled face was full of disappointment. Let my heart not be calm for a long time, I don't know if he is in the middle of the road, I just want to go to his age to do business like this? My answer to myself is not, because I will not talk about business with new customers.

So what I want to share with you today is my initial contact with customers.

But before I share it with you, I would like to ask you to remember a few points: 1. When doing business, you don't want to finish the customer's business. 2. You have products sold to customers, but buying and not buying is the customer's power. 3. Don't take it lightly in front of customers.

Next, I will take a few points to introduce how the customer can deal with the first time.

one. First understand the purpose of your first visit to the customer. This problem is a sneak peek. It is a nonsense. If you go to a customer, you want to sell the product and what to do. But if you think so, then you are wrong. When I visit customers, I always meet some new salesmen. When I contact customers, I am nervous. When I am in contact with customers, I am always silent, or I ask customers to ask for a sentence. I will introduce the products later, etc. After the purchase was finished, he said to him: Ok, I know about your product. You should go back first. I will consider contacting you again. Then I waited for the purchase of the phone, or kept calling the purchase, and I could not make a business. These situations are that the salesperson does not know what to do when he first contacts the customer. It is so easy to sell the product. Is it so easy to introduce the product and answer several questions about purchasing? If this business is not done by you, it will be done to others. So what is the purpose of getting in touch with customers for the first time, I tell you. The first time you contact a customer is to let him be interested in you and let him be interested in you and your product. So how can I make him interested in you? If you want to know, then look down.

two. Identify topics of interest to your customers. When you confirm that your first contact with the customer is to make him interested in you, the best way to make him interested in you is to participate in his interest. A better way to deepen the feelings between people is to find common topics and hobbies that are of mutual interest. These are especially important for you who are in contact with him for the first time, and can reduce the customer's precautions against you. But some friends asked, how do you know what other parties are interested in, and how do you know what hobbies he has? This is simple, you have a mouth, you can ask, change to ask, as long as his eyes are bright, then it is right, follow his words, as long as he is willing to say that you listen, he said All the words he is interested in kicking. Asked, your first contact with the customer is half successful.

But to remind you, not everything can be asked, nor is it a topic that can be talked with customers, the following points you must not talk to customers: 1. Do not talk about politics. 2. Do not talk about the game or have a win or lose topic. Do not talk about customer taboos and shortcomings (such as looks, body). 3. Do not talk about the downturn, or the topic of failure. 4. Do not talk about the bad things of competitors. 5. Don't talk about your boss or colleague. 6. Do not talk about the secrets of your other customers. 7. Not talking about your own performance, but not exaggerated. Master these topics, then you will be half successful.

three. Prepare for a revisit. When you find out the customer's interest, you will find that the customer and your relationship have improved a lot, and your attitude has changed a lot. Then what you have to do is to find an excuse for the next visit, you can find it anyway. Give an excuse to say goodbye, rest assured, no matter what reason you will welcome you on your next visit, everyone likes to do business with like-minded people. You will, too? At this time, you leave a sample or information and leave. Next time you come, just ask when you are chatting, the last time you left the sample or information. I am looking forward to success. However, when you leave, you should never go out of your way, politely retire, don't leave the door, or you will be wasted in one day.

Of course, not all customers will communicate with you like this, but no matter what the situation, you have to prepare for the next visit. The last end is the next start. For example, if you refuse, you can say: "Good. Well, I will bring a new sample next time to show you again." An excuse like this.

Don't be eager to make a profit, business will not be successful once, unless God is standing by you to help you, otherwise, you will spend more time and more skills to operate. Sometimes the success of the business will be some time after you have contacted the customer many times, but it will not be in the previous time, so when you contact the customer before, you will be satisfied with the customer, stimulate his interest and win him. Participation. Then you will succeed. Understand?

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